FAQs
All
Product FAQs
Service FAQs

All

Do you handle logistics for overseas orders, and how long does delivery take?

We offer global door-to-door (DDP) logistics solutions. Depending on your budget and timeline, you can choose air freight (5-8 days) or sea freight (25-35 days). Through our long-term contracts with DHL, FedEx, and specialized cross-border freight forwarders, we ensure smooth customs clearance and can save you approximately 15% on shipping costs.

How do you ensure production quality for large bulk clothing orders?

We strictly enforce the ISO9001 quality management system with a four-step inspection process (incoming materials, semi-finished products, finished products, and pre-shipment). From fabric check-in to garment exit, each piece passes 15 standard checks, including thread trimming, size measurement, and print durability. Before shipping, we provide detailed video proofs or third-party inspection reports.

Will the puff print crack or peel off after washing?

No, our puff prints are highly durable. We strictly use premium, eco-friendly printing pastes and apply a precise high-temperature curing process to ensure the print bonds deeply with the fabric fibers. As long as you follow standard care instructions (e.g., machine wash cold inside-out, do not bleach, and do not iron directly on the print), the print will maintain its shape and will not crack or peel.

Q1: What printing techniques do you offer?

We offer a wide range of premium printing techniques to bring your brand's vision to life. Our core capabilities include traditional Screen Printing for durable bulk orders, DTG (Direct-to-Garment) for highly detailed and colorful graphics, 3D Puff Printing for an elevated textured streetwear look, High-Density Print for sharp architectural lines, and Heat Transfer. We can recommend the best technique based on your specific design and fabric choice.

I only have a design concept and sketches. Can you help finalize the design and manufacture it?

Yes, we provide comprehensive ODM (Original Design Manufacturing) and OEM (Original Equipment Manufacturing) services. Our team of over 10 senior streetwear designers and pattern makers can translate your sketches into production-ready 3D renderings. We also offer one-stop services for custom neck labels, hangtags, and custom packaging bags.

How do you ensure production quality for large bulk clothing orders?

We strictly enforce the ISO9001 quality management system with a four-step inspection process (incoming materials, semi-finished products, finished products, and pre-shipment). From fabric check-in to garment exit, each piece passes 15 standard checks, including thread trimming, size measurement, and print durability. Before shipping, we provide detailed video proofs or third-party inspection reports.

I only have a design concept and sketches. Can you help finalize the design and manufacture it?

Yes, we provide comprehensive ODM (Original Design Manufacturing) and OEM (Original Equipment Manufacturing) services. Our team of over 10 senior streetwear designers and pattern makers can translate your sketches into production-ready 3D renderings. We also offer one-stop services for custom neck labels, hangtags, and custom packaging bags.

How is the pattern making fee calculated?

Pattern making fees generally range from 300 to 500 yuan, depending on the complexity of printing, embroidery, and other processes. When your bulk order for a single style reaches 300 pieces, we will fully refund your pattern making fee.

How long does it take to customize a sample garment for a trendy brand?

After the design drawings are confirmed, it typically takes 5 to 7 business days to produce a standard sample garment.

How to get a discount?

We offer exclusive discounts for new customers to help you enjoy better prices on your first cooperation. At the same time, we have a VIP customer membership system, long-term customers can get more discounts through the membership system. If you want to know more about the discount information, you can click the “Message” button at the bottom of the page, our sales team will contact you as soon as possible, and according to the size of your order, the time of cooperation and other factors, to provide a detailed discount program.

Can you make our designs?

Absolutely! We offer OEM (Original Equipment Manufacturing) and ODM (Original Design Manufacturing) services. Whether you already have a design in place, or you need us to create a design to suit your needs, we can customize our services for you. Our design team will provide you with innovative design solutions based on your brand concept, style requirements and market trends. In addition, we offer free design services to ensure that each of your products accurately conveys your brand features and concepts.

What's your lead time?

Our sample production time is usually 7-10 days, if your sample request is urgent, we can finish it within 5 days, but additional urgent fee will be charged. For bulk production, our production lead time is usually 10-20 days, the exact time will be adjusted according to the quantity of the order, product type and current production scheduling. If you have more urgent production needs, we will try to speed up the production schedule and provide accurate delivery time according to your situation. We focus on communication with our customers to ensure that each order is delivered on time.

Can I get a sample to check the quality of the product?

Yes, we can provide you with samples so that you can check the quality of our products. We understand that quality is important to our customers, so you can check the quality of the samples before deciding whether to place a bulk order. The sample fee is payable in advance, but we will refund the sample fee if you finally place an order for more than 100 pieces of each style and color. In this way, you can offset the sample fee in your actual order and reduce your trial order cost.

Are you a manufacturer or a trading company?

We are a professional garment manufacturer with our own production factory. We are not a trading company, all products are produced by us, ensuring controllable product quality and transparent pricing. Our production covers a wide range of categories such as T-shirts, sweatshirts, hoodies, sports suits, sweaters and knitted sweaters, etc. Our product design follows the market trend, aiming to provide high-quality and personalized customized apparel solutions for all kinds of customers.